Customer help
Frequently Asked Questions
Authenticity
Yes. We pride ourself on authenticity and is the backbone of our business.
Yes. If you have an item you wish to sell but are unsure of its authenticity, you are welcome to drop the item in store for us to inspect.
Authenticity is the cornerstone of our business. Our in-house team boasts extensive experience in the industry, coupled with a genuine passion for timepieces and luxury goods.
Each item undergoes meticulous scrutiny to ensure its authenticity. We meticulously assess every aspect, from packaging and materials to accuracy, movement, references, and craftsmanship.
Utilizing advanced AI technologies and our Entrupy system, we maintain a comprehensive database to verify the authenticity of every product we buy and sell, providing you with the assurance of genuine quality.
Delivery & returns
UK orders placed before 2PM will be dispatched the next working day.
Yes, we ship worldwide using a tracked and signed for service.
We offer an insured shipping delivery option for higher value items, alternatively you can collect from our Hatton Garden store.
Yes, you have 14 days to notify us that you wish to return your order. Please contact us here
Selling
We have made it extremely easy to get a valuation and sell your item to us. You can do so by clicking here
We aim to respond to all submissions within 24 hours (Monday to Friday). During busier times this may take longer.
Yes, we encourage customers to drop their items in store for a faster and more secure service.
Once your item has been authenticated and an agreed upon price we will transfer the amount to your dedicated bank details provided.
Prices in second hand luxury are always on the move. We determine our price based on a number of factors, incudling;
- Condition
- Desirability
- Demand
- Market trends